Question 1

How do I book a bus ticket online in Rwanda?

Accepted Answer

Visit katisha.today, enter your origin and destination, select your preferred departure time, choose your seat, and pay securely with MTN Mobile Money, Airtel Money, or M-Pesa. Your e-ticket will be sent instantly.

Question 2

Are bus prices regulated by RURA in Rwanda?

Accepted Answer

Yes, all bus fares displayed on Katisha are RURA-approved prices. The Rwanda Utilities Regulatory Authority sets and regulates transport fares to ensure fair pricing. Katisha operates in full compliance with RURA regulations.

Question 3

What payment methods are accepted for bus booking?

Accepted Answer

Katisha accepts MTN Mobile Money, Airtel Money, and M-Pesa for online bus ticket payments. All transactions are secure and instant.

Question 4

Can I book bus tickets from Kigali to other East African countries?

Accepted Answer

Yes, Katisha offers cross-border bus tickets from Kigali to Nairobi (Kenya), Kampala (Uganda), Dar es Salaam (Tanzania), and Bujumbura (Burundi), as well as all domestic routes.

Question 5

How can I track my bus journey?

Accepted Answer

Use your booking reference code on the Katisha track page to view real-time bus location, estimated arrival time, and journey status updates.

Question 6

Can I cancel or modify my bus booking?

Accepted Answer

Cancellation and modification policies vary by agency. You can manage your booking through your Katisha account or contact customer support for assistance.

Question 7

Is Katisha available in Kinyarwanda and other languages?

Accepted Answer

Yes, Katisha is available in English, Kinyarwanda, Kiswahili, and French. Select your preferred language from the language menu.

Question 8

Where can I catch buses booked through Katisha in Kigali?

Accepted Answer

Most buses depart from Nyabugogo Bus Station in Kigali. Your ticket will specify the exact pickup point and departure terminal.